Returns & Exchanges
At UGG Direct, we want you to love your new footwear, which is why we offer a 30-day return policy for items in original, unworn condition. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for all our customers.
Check Eligibility
Ensure your items are unworn, in their original packaging with tags attached, and within the 30-day window from the date of delivery.
Request a Return
Log into your account or visit our online returns portal to submit a request and receive your unique Return Authorization number.
Package Your Items
Securely pack your UGG products in their original box and include a copy of your invoice or the return authorization form provided.
Ship and Track
Affix the shipping label and drop your parcel at any authorized carrier location; once received, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing